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Privacy Policy

Lytton West Gift Shop Ltd Last updated: 25 August 2026

Lytton West Gift Shop Ltd ("we", "us", "our") operates the website www.lyttonwestgiftshop.info (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site, contact us, or purchase products from us, in accordance with the New Zealand Privacy Act 2020.

1. Who We Are

Lytton West Gift Shop Ltd,  Shop 3, 2 Potae Ave, Lytton West, Gisborne 4010, New Zealand Email: lyttonwestgiftshop@gmail.com Phone: 02108139226

2. Information We Collect

We may collect the following types of personal information:

  • Contact details you provide, such as your name, email address, phone number, and postal/delivery address (for example, when you contact us, place an order, or sign up for updates).

  • Order and transaction information, including items purchased, delivery details, and payment confirmation (payment card details are processed directly by our payment provider and are not stored by us).

  • Account information, if you create an account on the Site, such as your login details and order history.

  • Communications, such as emails, enquiries, or messages you send us, including through the Site or social media.

  • Technical and usage information, collected automatically when you browse the Site, such as your IP address, browser type, device information, pages viewed, and referring website, typically gathered through cookies and similar technologies (see Section 5).

3. How We Collect Information

We collect personal information:

  • Directly from you, when you place an order, contact us, or interact with the Site or our social media pages.

  • Automatically, through cookies and analytics tools used on the Site.

  • From our website platform provider (Wix.com) and any third-party service providers who help us operate the Site (for example, payment processors and delivery couriers).

4. How We Use Your Information

We use personal information to:

  • Process and fulfil your orders, including payment, packing, and delivery.

  • Respond to your enquiries and provide customer service.

  • Manage any account you hold with us.

  • Send you order updates and, where you have opted in, marketing communications about products, promotions, or events (you can unsubscribe at any time).

  • Improve and maintain the Site, including troubleshooting and understanding how visitors use it.

  • Meet our legal, accounting, and regulatory obligations.

5. Cookies

Our Site is built on the Wix platform, which uses cookies and similar tracking technologies to operate the Site, remember your preferences, keep your cart working, and collect analytics about how visitors use the Site. Some cookies may be set by third parties (such as analytics or social media providers). You can control or disable cookies through your browser settings, though this may affect how the Site functions.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us run the Site and our business, such as our website host (Wix.com), payment processors, courier and postal services (including NZ Post), and email or marketing platforms.

  • Professional advisors, such as accountants, where necessary.

  • Authorities, where required by law or to protect our legal rights.

Some of these providers (such as Wix) may store or process data on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information continues to be protected consistently with this Policy and the Privacy Act 2020.

7. Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Ask us to confirm what personal information we hold about you and access it.

  • Ask us to correct any information you believe is inaccurate or out of date.

To make a request, contact us using the details in Section 1. We will respond within the timeframes required by law. If you are not satisfied with how we have handled your information, you may complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

10. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children without parental or guardian involvement.

11. Links to Other Websites

Our Site may contain links to third-party websites, including social media pages (Facebook, Instagram). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lytton West Gift Shop Ltd, Shop 3, 2 Potae Ave, Lytton West, Gisborne 4010 Email: lyttonwestgiftshop@gmail.com Phone: 0210545534

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